Best Online Price Guaranteed

Terms and conditions

  • The client must have made- via www.meliacuba.com, or through another website with a different idiomatic domain or sub-domain (www.meliacuba.de, wwww.meliacuba.es, fr.meliacuba.com), a confirmed reservation with the most economic rate available in our website and received the relevant reservation code number.
  • The rate found in another website must coincide with the net rate conditions booked through Meliá CUBA Hotels International:
    • Same hotel
    • Same type of room and meal plan
    • Same date and duration of stay
    • Same sales conditions, payment cancellation policy, prepayment conditions, conditions for modifying the reservation, etc.
    • Same number of guests
    • Same currency
  • Rates accessible to the public in the internet and verifiable by Meliá CUBA Hotels International
  • The guarantee applies to lower rates with restrictions (cancellation policies, deposits, etc.) similar to the restrictions applicable to the rate booked through meliacuba.com.
  • In case the "Request for Better Rates" includes several nights, the "Best Online Price Guaranteed" shall apply to the final rate at the end of the stay and not to the partial rate for a certain number of nights.
  • The guarantee refers to the final rate to be paid by the client, which includes all the costs derived from the services received, rates, taxes or operational expenses charged by other websites to their users.
BEST ONLINE PRICE GUARANTEED DOES NOT APPLY TO THE FOLLOWING RATES
  • TUnpublished or confidential rates (such as negotiated rates, special rates for enterprises, groups or meetings, etc.).
  • Rates corresponding to opaque online pages (pages posted in the internet which do not identify the name of the hotel, exact address or availability of rooms until the user has paid for the reservation of the room (s).
  • Rates related to promotional travel packages and other services.
  • Rates due to errors in the website at the moment of consulting the page or making the reservation.
  • Rates due to errors when loading or posting the rates in other pages.
  • Variations in the rates due to fluctuations and /or differences in the rate of exchange of a given currency. The exchange rate shall be the same as the one posted by Meliá CUBA Hotels International at the moment of the reservation.
  • Rates posted in www.melia.com
  • Rates offline
  • Rates corresponding to any type of checks
  • Rates that have been rounded- off and vary only in the decimal fraction. The guarantee shall apply only if the unit varies (applicable to rounded figures when the difference is only in decimal fraction and based on a confirmed foreign currency unit)
General Conditions
  • Claims shall be filed within a term of 24 hours after making the original reservation at meliacuba.com.
  • Meliá CUBA Hotels International shall respond to the request for a better rate within a term of 48 hours (2 working days) following the reception of said request
  • Meliá CUBA Hotels International shall not be liable, in any case, for penalties, costs or expenses which may result from the canceling of a reservation or for errors in the prices published in third pages.
  • Meliá CUBA Hotels International shall have the right to modify or cancel the Terms and Conditions governing this offer.