The Level - Meliá Santiago de Cuba


Where the sky is the limit

Rooms elegantly designed, brimming with Caribbean flavor and surrounded by windows offering stunning views of the city and mountains. Located on the higher floors (6, 7, 8, 9 and 10). Serves 62 Standard Rooms, Junior Suites, Suites, Master Suite and Presidential Suite.

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Services and Facilities

  • Free admission to the Santiago Café Banquet Hall
  • Iron and ironing board (upon request)
  • Located on the upper floors (6, 7, 8, 9 and 10)
  • Private Reception Desk on Floor 9
  • Sierra Cristal Lounge bar with cybercafé
  • Royal Service meeting room (free)
  • CD-Player
  • Breakfast, Lunch and Dinner ( à la carte)
  • Pillow menu (OR)
  • Exceptional luxury postcard (in room)
  • Lift/elevator with direct and/or exclusive access
  • LCD TV with USB in room
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• 44 The Level  • 14 The Level Junior Suite  • 2 The Level Grand Suite  • 1 The Level Master Suite  • 1 The Level Presidential Suite

The Level (44)

To escape the tedium and stress of everyday life, nothing beats THE LEVEL rooms (22 m²). Welcoming, spacious and bright. Guaranteed to provide the privacy we all long for.

  • Air Conditioning
  • (Free) Internet via cable or Wi-Fi in lobby
  • Teapot / Tea Service
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The beautiful THE LEVEL Junior Suite (25.5 m²) are simply charming. They provide privacy, the height of comfort and all the facilities required for a well-deserved rest.

  • Air Conditioning
  • Safety deposit box
  • LCD TV
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There is nothing better than the wonderful THE LEVEL GRAND SUITE room, with sea views, to make you feel truly special. Covering an area of 47.5 m², they provide privacy, the height of comfort and luxury.

  • Air Conditioning
  • (Free) Internet via cable or Wi-Fi in lobby
  • Teapot / Tea Service
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Due to its refinement, maximum comfort, spaciousness (47.5 m²) and natural lighting, this superb The Level Master Suite will fascinate even the most discerning guests. Undoubtedly a privileged space in our hotel.

  • Air Conditioning
  • City-mountain view
  • 1 extra crib on request
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An exclusive space in the THE LEVEL area of our hotel. Renowned for offering its guests a unique lifestyle. Absolute privacy guaranteed, space (95 m²), ultimate comfort and refined style.

  • Air Conditioning
  • Toiletries
  • Hydromassage in the bathroom
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Meliá Santiago de Cuba - Sierra Cristal Lounge Bar

Sierra Cristal Lounge Bar

Located on the 9th Floor, the VIP Lounge-Bar offers a fabulous panoramic view of the city. The facility consists of two interconnecting rooms, one offering VIP -Bar services and another for hosting meetings (maximum 8 persons), equipped with LCD satellite TV and a computer with free internet access.

  • Speciality: Cocktail and snacks
  • Open: 7 days a week
  • Location: Interior
  • Schedule: 07:30 - 23:00

The In Room Spa experience at Meliá Santiago de Cuba

In Room Spa Services

Let your butler prepare a unique SPA experience, just for you. Bath salts, flowers, herbs and aromatic essences in a mystic atmosphere provided by dim candlelight and the incense of your choice. All the experiences included in our menu have been professionally designed to cleanse, soothe and nourish the mind, body and spirit in every emotional state. Immerse yourself in a completely different spa experience in the privacy of your suite, where you will enjoy a sublime atmosphere of tranquility, balance and total relaxation.

Exclusive treatments

A relaxing and therapeutic experience. Trust in the hands of professional therapists using the most appropriate techniques. Relax your mind and boost your energy levels. A pleasant sensation of wellbeing and relaxation.

Purple Grape Bath

Soothing bath based on the antioxidant and anti-aging properties of wine therapy for enhancing your skin’s elasticity, vitality and youthful look.

Marine Crystal Bath

Marine and algae bath salts that restore the minerals and trace elements of the body. Helps to keep the body in shape.

Cleopatra Bath

A deliciously, silky milk mousse bath, enriched with marine proteins and collagen that hydrates and nurtures the skin.

Equilibrium Bath

Effervescent tablets for a pleasant and relaxing bath with relaxing natural essences such as chamomile, lavender, ylang-ylang and marjoram. A sapphire- blue bath to help the skin recover all its sensuality!

Aromatic Vitality Bath

The bath activate the nervous system through the skin or scent, stimulating cells and tissues with a quick local penetrating action that gradually extends throughout the body, modifying the physical and emotional state of mind of the person.

Oriental Evasion Bath

A gratifying and relaxing vanilla bath, whose spicy aroma invites you to relax profoundly. All the baths are available for an additional cost of $ 10.00 CUC Request your in-room spa service through your butler or through our Royal Service direct line.

The Level - Personalised service - Meliá Santiago de Cuba

Personalised service

The Level floor offers Concierge Service, a guarantee of personalised attention in an elegant, sophisticated atmosphere. This service is associated with luxury accommodations which offer solicitous staff always attentive to guests’ needs and knowledgeable about the destination.

Enjoy the personalised butler service

  • Bathrobe in the room.
  • Concierge Service (07:00-23:00 hrs).
  • Electric coffee maker with tea and coffee service
  • Exclusive breakfast service (either in the room or breakfast restaurant).
  • Express delivery and collection of luggage
  • Gifts on arrival
  • Mini-bar stocked daily with soft drinks, beer and bottled water.
  • Private check-in until 22:00 hrs.
  • Towel service in the room.
  • VIP bath amenities (on arrival)
  • Welcome cocktail
  • Welcome memento with a letter from the Manager
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