Rooms elegantly designed, brimming with Caribbean flavor and surrounded by windows offering stunning views of the city and mountains. Located on the higher floors (6, 7, 8, 9 and 10). Serves 62 Standard Rooms, Junior Suites, Suites, Master Suite and Presidential Suite.
Free admission to the Santiago Café Banquet Hall
Iron and ironing board (upon request)
Located on the upper floors (6, 7, 8, 9 and 10)
Private Reception Desk on Floor 9
Sierra Cristal Lounge bar with cybercafé
Royal Service meeting room (free)
Breakfast, Lunch and Dinner ( à la carte)
Pillow menu (OR)
Exceptional luxury postcard (in room)
Lift/elevator with direct and/or exclusive access
LCD TV with USB in room
Wi-Fi connection in rooms (free of charge)
Assistance and coordinations. Reservations, transfers, etc
Daily turndown service
Exclusive lobby-salon lounge
Exclusive Lounge Reception
Exclusive Vip Bar Lounge
Express laundry service
Personalized Check-in and Check-out
VIP bath amenities
Welcome cocktail with champagne refreshing towels
Wi-Fi connection in noble areas (free of charge)
24 hours Room Service with cost
Exclusive meeting room
Exclusive TV lounge
Free Internet Access
Free late check-out guaranteed up until 18:00 hrs
National newspapers delivered daily (OR)
Reservation of the meeting room or Royal Service private lounge.
The Level floor offers Concierge Service, a guarantee of personalised attention in an elegant, sophisticated atmosphere. This service is associated with luxury accommodations which offer solicitous staff always attentive to guests’ needs and knowledgeable about the destination.
Bathrobe in the room.
Concierge Service (07:00-23:00 hrs).
Electric coffee maker with tea and coffee service
Exclusive breakfast service (either in the room or breakfast restaurant).
Express delivery and collection of luggage
Late check-out guaranteed until 15:00 hours
Mini-bar stocked daily with soft drinks, beer and bottled water.
Private check-in until 23:00 hrs.
Reservations guaranteed in à la carte restaurants
Special treatment on arrival, including a bottle of rum
Towel service in the room.
VIP bath amenities (on arrival)
Welcome memento with a letter from the Manager
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