SERVICES AND FACILITIES IN PARADISUS LOS CAYOS

Paradisus Los Cayos - Excepcional

FAMILY CONCIERGE BY PARADISUS

Ideal for enjoying an unforgettable family holiday with personalised service and numerous facilities. The hotel features exclusive spaces in restaurants and bars, the privacy and excellent entertainment programmes for the whole family will guarantee an exceptional experience tailored to make your dreams come true.

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Paradisus Los Cayos - Excepcional

ROYAL SERVICE BY PARADISUS

Find an authentic hotel within the hotel in this exclusive area of our Paradisus ecoresorts. We offer you the most intimate and personalised experience: spacious suites with a private butler, priority service and a wide range of bookable facilities and superior category services. An environment designed for adults over 18 years of age, ideal for enjoying the peace and tranquillity of Cayo Santa María, or for embarking on a sublime experience.

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Medical services

Medical services

The hotel provides a basic medical service. A clinic and international pharmacy 10 km away provide a constant service (24 hrs.) for guests staying on the key.

  • Open: Monday, Tuesday, Wednesday, Thursday, Friday
  • Schedule: 09:00 - 17:00

Entertainment: Tourist Information Office ($)

Entertainment: Tourist Information Office ($)

Visit the Tourist Information Office in the central areas of the hotel to find out about other options on Cayo Santa María. Excursions, tours and various services available from tourism professionals. (Service not included)

  • Open: 7 days a week
  • Schedule: 09:00 - 18:00

Entertainment: Tourist Village ($)

Entertainment: Tourist Village ($)

The tourist village close to the hotel offers various services and attractions, such as a Spa, Disco, Casa de Habanos cigar store, arts & crafts square, souvenir shops, etc. (Service not included)

  • Open: 7 days a week
  • Schedule: 24 hours

Concierge

Concierge

Our concierge-reception service is available 24 hours a day. Check-in is at 16:00 and Check-out at 12:00. The hotel offers a 24-hour porter service and free parking.

  • Open: 7 days a week
  • Schedule: 24 hours

Gym

Gym

The hotel boasts a main gym for standard guests, as well as exclusive gyms for our Royal Service and Family Concierge guests.

  • Open: 7 days a week
  • Schedule: 08:00 - 19:00

Bureau de Change

Bureau de Change

The hotel boasts a Bureau de Change that is open from 09:00 – 21:00.

  • Open: 7 days a week
  • Schedule: 09:00 - 21:00

Kid's Club

Kid's Club

Our Kid´s Club is available for all hotel guests and includes a Miniclub and Baby Club. It has a kids corner with a special menu and a varied entertainment programme for children and teenagers in games and reading rooms, with supervision, specialised entertainment and painting materials. Babysitting service available at an extra charge.

  • Open: 7 days a week
  • Schedule: 09:00 - 22:00
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Health and Beauty

Health and Beauty

The hotel boasts a main beauty salon for standard guests, as well as exclusive beauty salons for our Royal Service and Family Concierge guests.

  • Open:
  • Schedule: 24 hours

Diving Center: Scuba diving (included)

Diving Center: Scuba diving (included)

We invite you to discover the magic of the underwater world during your stay. We offer scuba diving classes at the resort’s pool and dives with the key’s international marina to discover the beauty of Cuba’s seabeds. Please ask about the conditions for this service.

  • Open: 7 days a week
  • Schedule: 24 hours

Shopping Center: Shop

Shopping Center: Shop

The hotel boasts shops selling souvenirs and other basic products. (Service not included)

  • Open: 7 days a week
  • Schedule: 24 hours

Internet Service

Internet Service

Our Internet Center, located in the Lobby of the central building, is available to all guests. It boasts a PC with Internet connection ($) and Wi-Fi connection throughout the hotel. Royal Service and Family Concierge guests can enjoy free Internet connection.

  • Open: 7 days a week
  • Schedule: 24 hours

HOTEL POOLS


Pool Pools

Pools

The hotel boasts 34 pools, of which 30 are swim-up pools in guest room blocks. There is also a children's pool with paddling area, a main pool, as well as exclusive pools for Royal Service and Family Concierge guests.

  • Saltwater: Yes
  • Outdoor: Yes
  • Kids Area : Yes
  • Heated : No
  • Indoor: No