FREQUENTLY ASKED QUESTIONS

How to make a reservation:

Step 1:
Select the hotel of your choice on the Home page. Enter the date of arrival and departure, the number of adults and children, and press CHECK RATES.

Step 2:
In the next window, select the type of room and press BOOK.

Step 3:
In the next window, enter your personal information and press CONTINUE

Step 4:
If you accept the terms and conditions, click on the SUBMIT RESERVATION button.

Step 5
In the next window, enter your credit card information and press SUBMIT. At this point, the system will send you an email with information about your reservation, which you should printout and present in the hotel front desk for payment.

How to check availability and prices:

I made a reservation and have not received confirmation:

Do I need confirmation from the hotel for the reservation to be valid?

Can you make a reservation in my name?

How I can be sure that my reservation is confirmed?

How many rooms can be included in the same reservation?

Until what age is a person is considered a child?

Is it possible to book restaurants before arrival to the hotel?

At what time is check-in and check-out?

Do you offer discounts to airline employees?

How do I pay for the reservation?

Payment is made at the hotel front desk on arrival. Customers can pay in cash or with VISA or MasterCard credit cards not issued by U.S. banks. We do not accept debit cards or travelers checks.

Can I pay in advance?

Can I pay with a credit card other than the ones specified during the booking process?

Can I pay for the reservation online?

Is there any surcharge when paying with a credit card?

To pay, can I use credit cards issued by U.S. banks?

I made a reservation yet the amount has not been deducted from my credit card.

Is it safe to give my credit card number on your website?

Is my personal information stored safely on your website?

What does all-inclusive service I nclude?

All Inclusive service in our resort hotels includes accommodation, meals and beverages (except premium drinks), gym and non-motorized water sports. Services such as hairdressing, laundry, telephone and Internet are available for an extra charge.

How I can coordinate transportation to the hotel?

What id the commission of travel agents for bookings?

Travel agents receive a 10% commission on room rates.

Which is the booking process for a travel agency?

I am a travel agent but I do not have an IATA code, what must I do to receive my commission?

When does the travel agency receive its commission?

How can I contact you?

You can contact us by phone at:
Canada: +1 844 428 0385
Spain: +34 91 177 04 76
Germany: +49 030 2238 1859
France: +33 01 76 54 92 57
Rusia: +7 499 705 62 17
Italy: +39 06 97630698
Mexico: +5 2 80 01237086
By email at: info@meliacuba.com or visit contact page.

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