Due to the Covid-19 health crisis, our hotel operations have been adapted to guarantee safety for our customers and compliance with regulations. These changes may affect some services.
AWARDS AND ACKNOWLEDGEMENTS
2022 - Tripadvisor: Travelers’ Choice Best of the Best

TripAdvisor's Travelersʼ Choice Best of the Best awards celebrate the most exclusive travel experiences each year by analyzing reviews, ratings and reports from travelers around the world. A selected list of the best of the best.
2021 - Tripadvisor: Travelers’ Choice Best of the Best

TripAdvisor's Travelersʼ Choice Best of the Best awards celebrate the most exclusive travel experiences each year by analyzing reviews, ratings and reports from travelers around the world. A selected list of the best of the best.
2020 - CITMA: Environmental Beach

Recognition given for our ongoing beach preservation and cleaning work (June 2018 - June 2020).
2020 - Tripadvisor: Travelers’ Choice Best of the Best

TripAdvisor's Travelersʼ Choice Best of the Best awards celebrate the most exclusive travel experiences each year by analyzing reviews, ratings and reports from travelers around the world. A selected list of the best of the best.
2019 - TripAdvisor: Certificate of Excellence

Award for the hotel's hospitality and popularity on the world's largest travel website, granted for achieving the highest score from its clients on a regular basis.
2018 - TripAdvisor: Certificate of Excellence

Award for the hotel's hospitality and popularity on the world's largest travel website, granted for achieving the highest score from its clients on a regular basis.
2017 - TripAdvisor: Certificate of Excellence

Award for the hotel's hospitality and popularity on the world's largest travel website, granted for achieving the highest score from its clients on a regular basis.
2017 - Monarc: Monarc.ca

Award granted by the most popular travel community in Canada: Monarc.ca, as the "Best resort in Cayo Coco", since it has:
- Best facilities
- Best restaurants
- Best for couples
2016 - TripAdvisor: Certificate of Excellence

Award for the hotel's hospitality and popularity on the world's largest travel website, granted for achieving the highest score from its clients on a regular basis.
2016 - CITMA: Environmental Certification

As a result of the importance we place on protecting the environment, we have received environmental certification from CITMA (the Ministry for Science, Technology and the Environment).
2016 - Monarc: Monarc.ca

Award granted by the most popular travel community in Canada: Monarc.ca, as the "Best resort in Cayo Coco", since it has:
- Best facilities
- Best restaurants
- Best for couples
2016 - Thomas Cook: Sunny Heart Awards

We’ve won a Sunny Heart Award! Based on the opinion of its customers and agency employees, Thomas Cook has recognised us as the best hotel establishment.
2015 - World Travel Awards: World Travel Awards

Nominated for the Excellence Award in the category of Best Hotel in Cuba. To support us with your vote, go to the website now 2015 Nominees for the World Travel Awards.
2014 - TripAdvisor: Certificate of Excellence

Award for the hotel's hospitality and popularity on the world's largest travel website, granted for achieving the highest score from its clients on a regular basis.
2014 - HolidayCheck: HolidayCheck Quality Selection

The HolidayCheck Quality Selection 2014 certificate is awarded to the hotels with the best scores on the HolidayCheck portal, the largest independent travel portal in German-speaking countries. This year’s awards have been granted to the hotels that received a good overall rating on HolidayCheck in May 2014.