Due to the Covid-19 health crisis, our hotel operations have been adapted to guarantee safety for our customers and compliance with regulations. These changes may affect some services.

The Level - Meliá Santiago de Cuba


Where the sky is the limit

Rooms elegantly designed, brimming with Caribbean flavor and surrounded by windows offering stunning views of the city and mountains. Located on the higher floors (6, 7, 8, 9 and 10). Serves 62 Standard Rooms, Junior Suites, Suites, Master Suite and Presidential Suite.

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Services and Facilities

  • Free admission to the Santiago Café Banquet Hall
  • Iron and ironing board (upon request)
  • Located on the upper floors (6, 7, 8, 9 and 10)
  • Private Reception Desk on Floor 9
  • Sierra Cristal Lounge bar with cybercafé
  • Royal Service meeting room (free)
  • CD-Player
  • Breakfast, Lunch and Dinner ( à la carte)
  • Pillow menu (OR)
  • Exceptional luxury postcard (in room)
  • Lift/elevator with direct and/or exclusive access
  • LCD TV with USB in room
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• 44 The Level  • 14 The Level Junior Suite  • 2 The Level Grand Suite  • 1 The Level Master Suite  • 1 The Level Presidential Suite


To escape the tedium and stress of everyday life, nothing beats THE LEVEL rooms (22 m²). Welcoming, spacious and bright. Guaranteed to provide the privacy we all long for.

  • Air Conditioning
  • Breakfast table and chairs
  • Assorted minibar
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The beautiful THE LEVEL Junior Suite (25.5 m²) are simply charming. They provide privacy, the height of comfort and all the facilities required for a well-deserved rest.

  • Air Conditioning
  • Jacuzzi in room
  • Telephone
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There is nothing better than the wonderful THE LEVEL GRAND SUITE room, with sea views, to make you feel truly special. Covering an area of 47.5 m², they provide privacy, the height of comfort and luxury.

  • Air Conditioning
  • Assorted minibar
  • Hair dryer
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Due to its refinement, maximum comfort, spaciousness (47.5 m²) and natural lighting, this superb The Level Master Suite will fascinate even the most discerning guests. Undoubtedly a privileged space in our hotel.

  • Air Conditioning
  • Jacuzzi in room
  • Breakfast table and chairs
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An exclusive space in the THE LEVEL area of our hotel. Renowned for offering its guests a unique lifestyle. Absolute privacy guaranteed, space (95 m²), ultimate comfort and refined style.

  • Air Conditioning
  • Jacuzzi in room
  • Breakfast table and chairs
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Meliá Santiago de Cuba - Sierra Cristal Lounge Bar

Sierra Cristal Lounge Bar

Located on the 9th Floor, the VIP Lounge-Bar offers a fabulous panoramic view of the city. The facility consists of two interconnecting rooms, one offering VIP -Bar services and another for hosting meetings (maximum 8 persons), equipped with LCD satellite TV and a computer with free internet access.

  • Specialty: Cocktail and snacks
  • Open: 7 days a week
  • Location: Interior
  • Schedule: 07:30 - 23:00

The Level - Personalised service - Meliá Santiago de Cuba


The Level floor offers Concierge Service, a guarantee of personalised attention in an elegant, sophisticated atmosphere. This service is associated with luxury accommodations which offer solicitous staff always attentive to guests’ needs and knowledgeable about the destination.

Enjoy the personalised butler service

  • Bathrobe in the room.
  • Concierge Service (07:00-23:00 hrs).
  • Electric coffee maker with tea and coffee service
  • Exclusive breakfast service (either in the room or breakfast restaurant).
  • Express delivery and collection of luggage
  • Gifts on arrival
  • Mini-bar stocked daily with soft drinks, beer and bottled water.
  • Private check-in until 22:00 hrs.
  • Towel service in the room.
  • VIP bath amenities (on arrival)
  • Welcome cocktail
  • Welcome memento with a letter from the Manager