Due to the Covid-19 health crisis, our hotel operations have been adapted to guarantee safety for our customers and compliance with regulations. These changes may affect some services.
Find an authentic hotel within the hotel in this exclusive area of our Paradisus ecoresorts. We offer you the most intimate and personalised experience: spacious suites with a private butler, priority service and a wide range of bookable facilities and superior category services. An environment designed for adults over 18 years of age, ideal for enjoying the peace and tranquillity of Cayo Santa María, or for embarking on a sublime experience.
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The Reserve at Paradisus Los Cayos is a multigenerational floor with differentiated areas for adults, groups and families surrounded by the most welcoming and well looked after natural spaces. Here you can enjoy exceptional moments thanks to the staff’s personalised service and desire to meet every expectation. Specially equipped rooms, exclusive eateries, family concierge service and an extensive programme of life-enriching activities for adults, teenagers and children are just some of the details that can make your stay more memorable.
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Visit the Tourist Information Office in the central areas of the hotel to find out about other options on Cayo Santa María. Excursions, tours and various services available from tourism professionals. (Service not included)
Visit the Tourist Information Office in the central areas of the hotel to find out about other options on Cayo Santa María. Excursions, tours and various services available from tourism professionals. (Service not included)
The tourist village close to the hotel offers various services and attractions, such as a Spa, Disco, Casa de Habanos cigar store, arts & crafts square, souvenir shops, etc. (Service not included)
The tourist village close to the hotel offers various services and attractions, such as a Spa, Disco, Casa de Habanos cigar store, arts & crafts square, souvenir shops, etc. (Service not included)
The hotel boasts a main gym for standard guests, as well as exclusive gyms for our Royal Service and Family Concierge guests.
The hotel boasts a main gym for standard guests, as well as exclusive gyms for our Royal Service and Family Concierge guests.
The hotel provides a basic medical service. A clinic and international pharmacy 10 km away provide a constant service (24 hrs.) for guests staying on the key.
The hotel provides a basic medical service. A clinic and international pharmacy 10 km away provide a constant service (24 hrs.) for guests staying on the key.
Our Kid´s Club is available for all hotel guests and includes a Miniclub and Baby Club. It has a kids corner with a special menu and a varied entertainment programme for children and teenagers in games and reading rooms, with supervision, specialised entertainment and painting materials. Babysitting service available at an extra charge.
Our Kid´s Club is available for all hotel guests and includes a Miniclub and Baby Club. It has a kids corner with a special menu and a varied entertainment programme for children and teenagers in games and reading rooms, with supervision, specialised entertainment and painting materials. Babysitting service available at an extra charge.
Our concierge-reception service is available 24 hours a day. Check-in is at 16:00 and Check-out at 12:00. The hotel offers a 24-hour porter service and free parking.
Our concierge-reception service is available 24 hours a day. Check-in is at 16:00 and Check-out at 12:00. The hotel offers a 24-hour porter service and free parking.
The hotel boasts a main beauty salon for standard guests, as well as exclusive beauty salons for our Royal Service and Family Concierge guests.
The hotel boasts a main beauty salon for standard guests, as well as exclusive beauty salons for our Royal Service and Family Concierge guests.
The hotel boasts a Bureau de Change that is open from 09:00 – 21:00.
The hotel boasts a Bureau de Change that is open from 09:00 – 21:00.
We invite you to discover the magic of the underwater world during your stay. We offer scuba diving classes at the resort’s pool and dives with the key’s international marina to discover the beauty of Cuba’s seabeds. Please ask about the conditions for this service.
We invite you to discover the magic of the underwater world during your stay. We offer scuba diving classes at the resort’s pool and dives with the key’s international marina to discover the beauty of Cuba’s seabeds. Please ask about the conditions for this service.
The hotel boasts shops selling souvenirs and other basic products. (Service not included)
The hotel boasts shops selling souvenirs and other basic products. (Service not included)
Our Internet Center, located in the Lobby of the central building, is available to all guests. It boasts a PC with free Internet connection and free Wi-Fi connection throughout the hotel, including the Royal Service and The Reserve sections.
Our Internet Center, located in the Lobby of the central building, is available to all guests. It boasts a PC with free Internet connection and free Wi-Fi connection throughout the hotel, including the Royal Service and The Reserve sections.
The hotel boasts 34 pools, of which 30 are swim-up pools in guest room blocks. There is also a children's pool with paddling area, a main pool, as well as exclusive pools for Royal Service and The Reserve guests.
