Due to the Covid-19 health crisis, our hotel operations have been adapted to guarantee safety for our customers and compliance with regulations. These changes may affect some services.

HOTEL NEWS AND UPDATES


Meliá Cuba implements new digital communication and management projects

2021-09-08
Meliá Cuba implements new digital communication and management projects

Two new projects are added to Meliá Cuba´s digital activity, both aimed at offering a superior guest experience

The organizational culture of Meliá Hotels International Cuba has among its most solid assets the proactive use of new technologies and the advantages they offer, both in its daily operation and their field of strategic actions. In a society marked by the broad impact of information, maintaining a presence in channels such as online marketing and social media becomes a premise for the development of the company.

Two new projects are joining Meliá Cuba's digital activity these days, both focused on offering a superior experience to guests. The first of them incorporates to its official website a wide catalog of complementary options to accommodation, which include transfers, flights, excursions, car rental, sale of travel insurance and PCR tests. With the support of the Solways Cuba agency, services can be booked simultaneously with the hotel stay or at a later time, at your convenience. Thanks to this advance in joint sales management, every detail is planned, giving people greater control over their time and the possibility of fully indulging in the enjoyment of an unforgettable vacation. More details about this integral trip to the Alma de Cuba can be consulted through the link www.meliacuba.com/solwayscuba-services

On the other hand, the exchange with travelers will be taken to another level after the implementation of the Pre-Stay message, with automated sending, via email, 7 days before the arrival date. Designed to foster dialogue with those who choose to book through the Meliá Cuba official website, this communication puts the future guest and the hotel team in contact, to coordinate details of the accommodation and personalize it at will. Likewise, it informs about the possibility of including complementary experiences in your travel package, and reviews the main aspects of the Stay Safe with Meliá health protocol, focused on preventing the transmission of COVID-19.

Although it is possible to affirm that there is no economic sector where online activity does not play a relevant role to a greater or lesser extent nowadays, in the case of travel and tourism industry, this communication channel becomes essential to contact the client, close sales and create a long-term relationship. With such certainty, Meliá Cuba reaffirms its commitment to digital transformation and the constant search for alternatives to optimize operations management and customer experiences.

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Meliá hotels in Cuba nominated to World Travel Awards 2021

2021-04-01
Meliá hotels in Cuba nominated to World Travel Awards 2021

The list of hotels and resorts nominees per geographical area and country, have been recently announced on the occasion of the 28th annual World Travel Awards, one of the worlds´s most prestigious distinction for tourism industry.

Six hotels of Meliá Hotels International Cuba are leading the nomination for accommodation at the island in different categories. Meliá Cayo Coco and Meliá Cohiba have been included at the Cuba´s Leading Hotel category. These two iconic properties are located at Jardines del Rey and Havana City respectively. For the category of Cuba's Leading Hotel Suite, The Level Master Suite Room from Meliá Cohiba, an exclusive product for The Level by Meliá Hotels & Resorts brand name, was nominated. Also, the Meliá las Dunas, Paradisus Princesa del Mar Resort & Spa, Paradisus Río de Oro Resort & Spa y Paradisus Varadero Resort & Spa are in competition for the Cuba's Leading Resort distinction. The winners will be announced at the Gala Ceremony 2021 to be held at Dubai, United Arab Emirates, next October 12th.

The World Travel Awards acknowledge every year, those properties, service providers and travel agencies with a performance of excellence around the world, by means of specialized web sites and surveys to trade professionals. Once more, Meliá Hotels International Cuba stands out in different categories: a reward to the excellence service and the constant renovation of its products at the island, aligned with the company´s world policies to stimulate the creation of safe sanitary environments through its “Stay Safe with Meliá” program, the digitalization of experiences and a responsible tourism, committed with a sustainable development.

¡Congratulations to all our nominees!

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