Services and Facilities

Due to the Covid-19 health crisis, our hotel operations have been adapted to guarantee safety for our customers and compliance with regulations. These changes may affect some services.

ROYAL SERVICE AREAS AND AMENITIES

• Exclusive accommodation area with direct access.
• Exclusive function room-lounge-reception-concierge. Separate function room-lounge-reception-concierge.
• Gym and massage room
• Internet area
• Exclusive pool
• Exclusive beach
• VIP bar restaurant. Exclusive breakfast bar
• Exclusive bars and snack bar with access to separate swimming pool.
• Private pool and beach area.
• Differentiated Junior suite and suite rooms with access to swim-up pools.
• Common areas, rooms, restaurants and bars with Wi-Fi service.
• Preferential access to the resort’s standard services and areas (Paradisus Los Cayos, The Reserve at Paradisus los Cayos).

ROYAL SERVICE ADVANTAGES

• Butler service
• Pool & beach concierge
• Personalised and private Check-in / Check-out.
• Welcome cocktail and refreshing towelettes
• Personalised welcome and introduction
• Personalised assistance and arrangements
• Priority when booking any hotel service
• Guaranteed reservations in all the hotel’s à la carte restaurants
• À la carte breakfast, lunch and dinner. Aperitif and snack service
• Guaranteed late checkout until 14.00. Early check-in (subject to availability)
• Wi-Fi connection
• Private transfer from and to Santa Clara Abel Santa María International Airport and Cayo Santa María Cayo Las Brujas Airport–Hotel (1 per room) / minimum 5 nights stay in Royal Service Suite Garden Swim-Up

ROYAL SERVICE ROOM SERVICE

• 24-hour room service
• Unpacking and packing service (on request)
• First ironing service free of charge for two garments per person on arrival and express laundry service at an extra charge
• Daily evening turndown service
• Beach bag for towels
• VIP amenities with bath salts
• Bath prepared with salts and candles (twice free per stay)
• Pillow menu
• Bathrobe and slippers

FREE WI-FI

Guests can use a PC with an Internet connection in our Internet Centre in the central building’s lobby. You can also access free Wi-Fi connection throughout the hotel.

TOURIST INFORMATION OFFICE

Find out about attractive options for excursions, tours and a variety of services in Cayo Santa María at the tourist information centre.

HOTEL POOLS

POOLS

At Royal Service at Paradisus los Cayos you can use an exclusive, wow-factor pool and also a swim-up pool that you can step into from your own room. You can also swim in the other pools at Paradisus los Cayos and The Reserve at Paradisus los Cayos. Look no further for the best options to enjoy special moments in the Caribbean while sipping Cuban drinks and cocktails.

Brackish: No
Exterior: Yes
Children's area : No
Heated : No
Indoor: No

Services: - Umbrellas service - Lounge chairs service - Showers - Shade areas