Due to the Covid-19 health crisis, our hotel operations have been adapted to guarantee safety for our customers and compliance with regulations. These changes may affect some services.

SERVICES AND FACILITIES

Royal Service areas and amenities

ROYAL SERVICE AREAS AND AMENITIES

• Separate building with direct access.
• Exclusive function room-lounge-reception-concierge.
• Internet area (Wi-Fi) and exclusive TV
• Exclusive lobby bar-lounge with terraces. Afternoon tea and snacks.
• Tiered infinity pool with sea views and exclusive beach
• Exclusive pool bar and beach bar
• Exclusive à la carte gourmet restaurant with terraces. Breakfast, lunch and dinner service.
• Exclusive Royal Service rooms

• Separate building with direct access.
• Exclusive function room-lounge-reception-concierge.
• Internet area (Wi-Fi) and exclusive TV
• Exclusive lobby bar-lounge with terraces. Afternoon tea and snacks.
• Tiered infinity pool with sea views and exclusive beach
• Exclusive pool bar and beach bar
• Exclusive à la carte gourmet restaurant with terraces. Breakfast, lunch and dinner service.
• Exclusive Royal Service rooms

Royal Service advantages

ROYAL SERVICE ADVANTAGES

• Butler service
• Free Wi-Fi in rooms and common areas
• Pool & beach concierge
• Personalised and private check-in and checkout
• Welcome glass of cava and refreshing towelettes
• Personalised welcome and introduction
• Personalised assistance and arrangements
• Bookings and transfers. Priority when booking any hotel service
• Guaranteed reservations in all the hotel’s à la carte restaurants
• Hydrothermal circuit in Yhi Spa included
• Discount on massages at the Yhi Spa, 20% discount for RS guests.
• Guaranteed late checkout until 14.00 and early check-in depending on availability.
• Free Internet connection
• À la carte breakfast, lunch and dinner, afternoon tea service and snacks
• Private transfer In / Out Holguín International Airport Frank País - Hotel (1 per room) / minimum 5 nights stay in Garden Villa Royal Service (exclusive for online reservations)

• Butler service
• Free Wi-Fi in rooms and common areas
• Pool & beach concierge
• Personalised and private check-in and checkout
• Welcome glass of cava and refreshing towelettes
• Personalised welcome and introduction
• Personalised assistance and arrangements
• Bookings and transfers. Priority when booking any hotel service
• Guaranteed reservations in all the hotel’s à la carte restaurants
• Hydrothermal circuit in Yhi Spa included
• Discount on massages at the Yhi Spa, 20% discount for RS guests.
• Guaranteed late checkout until 14.00 and early check-in depending on availability.
• Free Internet connection
• À la carte breakfast, lunch and dinner, afternoon tea service and snacks
• Private transfer In / Out Holguín International Airport Frank País - Hotel (1 per room) / minimum 5 nights stay in Garden Villa Royal Service (exclusive for online reservations)

Royal Service room service

ROYAL SERVICE ROOM SERVICE

• 24-hour room service
• Unpacking and packing service
• First ironing service is free (two items per person) and express laundry
• Daily evening turndown and VIP amenities with bath salts
• Beach bag for towels and luxury postcard (gift)
• Bath prepared with salts and candles
• Pillow menu
• Bathrobe and slippers
• Personalised premium bar service to suit guests’ tastes
• In-room dining, à la carte dinner service in your room (free)
• In-room service ($)

• 24-hour room service
• Unpacking and packing service
• First ironing service is free (two items per person) and express laundry
• Daily evening turndown and VIP amenities with bath salts
• Beach bag for towels and luxury postcard (gift)
• Bath prepared with salts and candles
• Pillow menu
• Bathrobe and slippers
• Personalised premium bar service to suit guests’ tastes
• In-room dining, à la carte dinner service in your room (free)
• In-room service ($)

Beauty parlor ($)

BEAUTY PARLOR ($)

The exclusive Aguas de Oro Yhi Spa offers massage services and a variety of body treatments in air-conditioned areas. It has numerous facilities, including two hydromassage pools overlooking the sea, a natural swimming pool, sun terrace, an exclusive beach area, bar serving flavoured water and for relaxing, hydrothermal circuit (sauna, Bali shower, contrast shower, footbath, dressing rooms for ladies and gentlemen, relaxation room and valets providing personalised attention). It also offers a tea service and spa menu. The resort also has a beauty, hairdressing, manicure and pedicure salon.

The exclusive Aguas de Oro Yhi Spa offers massage services and a variety of body treatments in air-conditioned areas. It has numerous facilities, including two hydromassage pools overlooking the sea, a natural swimming pool, sun terrace, an exclusive beach area, bar serving flavoured water and for relaxing, hydrothermal circuit (sauna, Bali shower, contrast shower, footbath, dressing rooms for ladies and gentlemen, relaxation room and valets providing personalised attention). It also offers a tea service and spa menu. The resort also has a beauty, hairdressing, manicure and pedicure salon.

Medical services ($)

MEDICAL SERVICES ($)

An international clinic ($) providing specialised medical care 24 hours a day is just 15 minutes from the hotel by car. The resort provides a doctor and nurse service for first aid from Monday to Saturday.

An international clinic ($) providing specialised medical care 24 hours a day is just 15 minutes from the hotel by car. The resort provides a doctor and nurse service for first aid from Monday to Saturday.

Concierge Service

CONCIERGE SERVICE

Our reception is available 24 hours a day for all guests. Check-in begins at 14.00 and checkout is until 12 noon. Royal Service guests can enjoy free early check-in and late checkout, subject to hotel availability. We offer a 24-hour telephone and fax service ($) and currency exchange is also available. No credit cards issued by US banks are accepted. The resort has a free open-air car park and a luggage service.

Our reception is available 24 hours a day for all guests. Check-in begins at 14.00 and checkout is until 12 noon. Royal Service guests can enjoy free early check-in and late checkout, subject to hotel availability. We offer a 24-hour telephone and fax service ($) and currency exchange is also available. No credit cards issued by US banks are accepted. The resort has a free open-air car park and a luggage service.

Customer service

CUSTOMER SERVICE

Royal Service guests can benefit from 24-hour room service. The resort has signposted non-smoking areas. No pets allowed, except guide or assistance dogs. We also offer our repeat guests special amenities on wedding anniversary and birthday trips.

Royal Service guests can benefit from 24-hour room service. The resort has signposted non-smoking areas. No pets allowed, except guide or assistance dogs. We also offer our repeat guests special amenities on wedding anniversary and birthday trips.

Fitness Center

FITNESS CENTER

El hotel posee un moderno gimnasio situado junto al área del Yhi Spa “Aguas de Oro”, el cual está equipado con pesas, sala de aeróbicos y equipos cardiovasculares que incluyen caminadoras, bicicletas y escalador, entre otros. Es posible solicitar servicio de Instructor. El gimnasio está totalmente climatizado y dispone de duchas, así como hermosas vistas a las áreas de jardines y parcial al mar

El hotel posee un moderno gimnasio situado junto al área del Yhi Spa “Aguas de Oro”, el cual está equipado con pesas, sala de aeróbicos y equipos cardiovasculares que incluyen caminadoras, bicicletas y escalador, entre otros. Es posible solicitar servicio de Instructor. El gimnasio está totalmente climatizado y dispone de duchas, así como hermosas vistas a las áreas de jardines y parcial al mar

Health and Beauty

HEALTH AND BEAUTY

The exclusive Aguas de Oro Yhi Spa offers massage services and a variety of body treatments in air-conditioned areas. It has numerous facilities, including two hydromassage pools overlooking the sea, a natural swimming pool, sun terrace, an exclusive beach area, bar serving flavoured water and for relaxing, hydrothermal circuit (sauna, Bali shower, contrast shower, footbath, dressing rooms for ladies and gentlemen, relaxation room and valets providing personalised attention). It also offers a tea service and spa menu. The resort also has a beauty, hairdressing, manicure and pedicure salon.

The exclusive Aguas de Oro Yhi Spa offers massage services and a variety of body treatments in air-conditioned areas. It has numerous facilities, including two hydromassage pools overlooking the sea, a natural swimming pool, sun terrace, an exclusive beach area, bar serving flavoured water and for relaxing, hydrothermal circuit (sauna, Bali shower, contrast shower, footbath, dressing rooms for ladies and gentlemen, relaxation room and valets providing personalised attention). It also offers a tea service and spa menu. The resort also has a beauty, hairdressing, manicure and pedicure salon.

Internet Service

INTERNET SERVICE

The hotel has a comfortable Internet Centre in the main lobby area. Guests can use PCs with free Internet access and benefit from free Wi-Fi throughout the Royal Service.

The hotel has a comfortable Internet Centre in the main lobby area. Guests can use PCs with free Internet access and benefit from free Wi-Fi throughout the Royal Service.

HOTEL POOLS

Pool Pools

POOLS

The resort has one main free-form swimming pool (1,100 m² with a maximum depth 1.50 m) with a splash zone and two hydromassage pools. It also has a pool and two whirlpool tubs at the Yhi Spa, and an exclusive pool with sea views in the Royal Service area. Each Garden Villa comes with its own private swimming pool.

  • Brackish: No
  • Exterior: Yes
  • Children's area : Yes
  • Heated : No
  • Indoor: No
Services: - Towel service - Lounge chairs service - Lifeguard service - Shade areas - Poolside Bar Service