Due to the Covid-19 health crisis, our hotel operations have been adapted to guarantee safety for our customers and compliance with regulations. These changes may affect some services.

SERVICES AND FACILITIES

The Reserve areas and amenities

THE RESERVE AREAS AND AMENITIES

• Exclusive accommodation area with direct access
• Separate function lounge-reception-concierge
• Gym and massage room
• Private pool and beach area
• Differentiated Junior suite and Master suite rooms with access to swim-up pools.
• Common areas, rooms, restaurants and bars with Wi-Fi service
• Family Concierge service for families
• 100% smoke-free area
• Preferential access to the resort’s standard services and areas

• Exclusive accommodation area with direct access
• Separate function lounge-reception-concierge
• Gym and massage room
• Private pool and beach area
• Differentiated Junior suite and Master suite rooms with access to swim-up pools.
• Common areas, rooms, restaurants and bars with Wi-Fi service
• Family Concierge service for families
• 100% smoke-free area
• Preferential access to the resort’s standard services and areas

family-concierge ($)

FAMILY-CONCIERGE ($)

• Concierge service 
• Welcome cocktail for children
• Paradisus Kids Beach Kit family activities menu
• Special assistance and arrangements for families
• Babysitting service (book 24 hours in advance and additional charge applies)
• Access to Royal Service for adults only, no children allowed
• In-room amenities especially for children
• Funny bath service for children

• Concierge service 
• Welcome cocktail for children
• Paradisus Kids Beach Kit family activities menu
• Special assistance and arrangements for families
• Babysitting service (book 24 hours in advance and additional charge applies)
• Access to Royal Service for adults only, no children allowed
• In-room amenities especially for children
• Funny bath service for children

The Reserve advantages

THE RESERVE ADVANTAGES

• Butler service
• Pool & beach concierge
• Personalised and private Check-in / Check-out
• Welcome cocktail and refreshing towelettes
• Personalised welcome and introduction
• Personalised assistance and arrangements
• Priority when booking any hotel service
• Guaranteed reservations in all the hotel’s à la carte restaurants
• Guaranteed late checkout until 14.00. Early check-in subject to availability.
• Free Wi-Fi connection
• À la carte breakfast, lunch and dinner. Aperitif and snack service
• Private transfer from and to Santa Clara Abel Santa María International Airport and Cayo Santa María Cayo Las Brujas Airport–Hotel (1 per room) / minimum 5 nights stay in The Reserve Master Suite Garden Swim-UP

• Butler service
• Pool & beach concierge
• Personalised and private Check-in / Check-out
• Welcome cocktail and refreshing towelettes
• Personalised welcome and introduction
• Personalised assistance and arrangements
• Priority when booking any hotel service
• Guaranteed reservations in all the hotel’s à la carte restaurants
• Guaranteed late checkout until 14.00. Early check-in subject to availability.
• Free Wi-Fi connection
• À la carte breakfast, lunch and dinner. Aperitif and snack service
• Private transfer from and to Santa Clara Abel Santa María International Airport and Cayo Santa María Cayo Las Brujas Airport–Hotel (1 per room) / minimum 5 nights stay in The Reserve Master Suite Garden Swim-UP

The Reserve room service

THE RESERVE ROOM SERVICE

• 24-hour room service
• Unpacking and packing service
• First ironing service free of charge for two garments per person on arrival and express laundry service
• Daily evening turndown service 
• VIP amenities with bath salts
• Beach bag for towels 
• Premium bar service to suit guest’s tastes
• Bath prepared with salts and candles (once free per stay)
• Pillow menu
• Bathrobe and slippers

• 24-hour room service
• Unpacking and packing service
• First ironing service free of charge for two garments per person on arrival and express laundry service
• Daily evening turndown service 
• VIP amenities with bath salts
• Beach bag for towels 
• Premium bar service to suit guest’s tastes
• Bath prepared with salts and candles (once free per stay)
• Pillow menu
• Bathrobe and slippers

Kids’ Club Family Concierge

KIDS’ CLUB FAMILY CONCIERGE

Special area with miniclub and baby club, children’s pool, variety of food and drink options and a wide range of entertainment for children and teenagers, including games and reading rooms, supervision service, specialised entertainment and painting equipment.

Special area with miniclub and baby club, children’s pool, variety of food and drink options and a wide range of entertainment for children and teenagers, including games and reading rooms, supervision service, specialised entertainment and painting equipment.

  • Open: 7 days a week
  • Schedule: 07:00 - 22:00
Details >
Free Wi-Fi

FREE WI-FI

Guests can use a PC with an Internet connection in our Internet Centre in the central building’s lobby. Guests can also enjoy free Wi-Fi connection throughout the hotel.

Guests can use a PC with an Internet connection in our Internet Centre in the central building’s lobby. Guests can also enjoy free Wi-Fi connection throughout the hotel.

Tourist Information Office

TOURIST INFORMATION OFFICE

Find out about attractive options for excursions, tours and a variety of services in Cayo Santa María at the tourist information centre in the hotel’s central areas.

Find out about attractive options for excursions, tours and a variety of services in Cayo Santa María at the tourist information centre in the hotel’s central areas.

HOTEL POOLS

Pool Pools

POOLS

At The Reserve at Paradisus los Cayos you can use an exclusive pool for The Reserve guests and also a swim-up pool that you can step into from your own room. You can also use the general pool at Paradisus los Cayos and keep your youngest children happy in the pool with the splash area. You’re bound to have fun whichever one you choose!

  • Brackish: No
  • Exterior: No
  • Children's area : No
  • Heated : No
  • Indoor: No
Services: - Lounge chairs service - Showers - Shade areas